Shipping Policy

Shipping Policy

Effective Date: 3/11/2025

 

 

1. Introduction

At Elite Backyard Store ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, http://www.elitebackyardstore.com

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping:

    • Standard Shipping: Free shipping on all orders over $1000

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  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before [Cut-Off Time, 5:00 PM EST] will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: [3-5 business days]

    • Expedited Shipping: [1-2 business days]

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: [USPS, UPS, FedEx]

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit http://www.elitebackyardstore.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service. support@elitebackyardstore.com or (800) 435-8127

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@elitebackyardstore.com or (800) 435-8127

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within [7 days] at support@elitebackyardstore.com or (800) 435-8127.

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • Contact us within [7 days] of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.